Last updated November 10, 2026
This Privacy Policy explains how Southwest Medical Solutions, Inc. (“SMS Medical,” “we,” “us”) collects, uses, and shares information through this website. SMS Medical is a clinical laboratory in Oak Lawn, Illinois, and United Diagnostic Services (UDS) is our mobile imaging division. This policy covers this website only.
Your health information
When you receive testing or imaging from us, the health information we receive (orders, specimens, results, and billing records) is protected health information under HIPAA. We use and disclose it only as HIPAA allows, as described in our Notice of Privacy Practices, which you can request at any time using the contact details below. That notice, not this policy, governs your health information, including your rights to access it, request corrections, and receive an accounting of disclosures.
This website is not designed to collect health information. Please don’t send symptoms, results, or other medical details through website forms or by email. Call us instead.
Information we collect
Information you give us. If your practice or facility orders supplies, we collect the details you enter on the supply order form: your name, facility, account number, email, phone, the items you request, and any notes. If you call or email us, we keep the information you share.
Appointments. Online booking is provided by a third-party scheduling service. When you book, you enter your information on that service, and it shares your appointment details with us so we can see you. That service’s own privacy policy also applies.
Provider portal. The “Provider login” link opens a separate system run by our laboratory software vendor for authorized clients. Information there is handled under our agreements with those clients and with HIPAA.
Information collected automatically. Like most websites, our host and browser-side tools receive technical information such as your IP address, browser and device type, the pages you view, and the site that referred you.
Advertising measurement. On our general pages we use the Google Ads tag and the Meta Pixel to measure how well our ads work, for example whether someone who saw an ad later visited the site, opened online booking, or called us. These tools use cookies and similar technologies, and Google may show a call-tracking phone number to measure calls from ads. We do not send page views or booking events to these advertising partners from our STD testing, DNA testing, or blog pages.
How we use information
- To fill supply orders, schedule appointments, and respond to your questions.
- To operate, secure, and improve the website.
- To measure and improve our advertising, as described above.
- To comply with law and protect our rights, our patients, and others.
How we share information
We do not sell your personal information. We share it only:
- With service providers that run parts of this website for us, such as website hosting, email delivery for supply orders, and online scheduling. They may use it only to provide those services.
- With Google and Meta for advertising measurement, as described above.
- When required by law, subpoena, or court order, or to protect the safety, rights, or property of our patients, our staff, or others.
- As part of a merger, sale, or reorganization of our business, subject to this policy.
Your choices
- You can block or delete cookies in your browser settings. The site still works without them.
- You can manage ad personalization in your Google account’s ad settings and in Meta’s ad preferences.
- To ask what information we hold about you from this website, or to ask us to correct or delete it, contact us below. For health information, see our Notice of Privacy Practices.
Security and retention
We use reasonable administrative, technical, and physical safeguards to protect information. No website or transmission is completely secure, so we can’t guarantee absolute security. We keep website information only as long as we need it for the purposes above or as the law requires. If a breach affects your personal information, we will notify you as required by the Illinois Personal Information Protection Act and other applicable law.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information from them online. Testing for a minor is arranged by a parent or legal guardian.
Other websites
Links to other sites, including our scheduling service and provider portal, are governed by those sites’ own policies.
Changes to this policy
We may update this policy from time to time. We’ll post the new version here and change the date at the top.
Contact us
Southwest Medical Solutions, Inc.
5533 W. 109th Street, Suite 101
Oak Lawn, IL 60453
Phone: (708) 424-9405
Email: info@smsmedical.net
SMS Medical
